We only ship orders to addresses within the United States.
Currently, Vtiisamao products are delivered exclusively to domestic US locations. If you require international cross-border shipping services for overseas regions, please initiate consultation and communicate relevant logistics matters with our official customer service team in advance.

• Standard order handling time: 1–3 business days.
• All valid paid orders will be officially processed, inspected, and sealed for shipment within 1 to 3 working days after payment confirmation.
• Every product will pass double strict pre-shipment quality inspection and adopt shockproof, drop-resistant professional outer packaging to avoid logistics damage.

• Estimated transit time: 2–7 business days after the warehouse dispatches the parcel.
• Real-time order tracking is available for all orders: Once your package leaves the warehouse, the system will automatically send a formal shipping confirmation email, which includes an exclusive real-time tracking number and a one-click query link.

Short-term logistics delays may inevitably occur during official statutory holidays, large-scale platform flash sales, and peak promotional seasons. If the parcel is significantly stuck or delayed for a long time, we will take the initiative to send a delay notification to your registered mailbox within 5 business days.

• Free cancellation support: You can apply for a full order cancellation at any time before the goods are dispatched from our warehouse, with zero handling fee deducted.
• No cancellation after shipment: Once the order has been packaged and shipped out, cancellation requests cannot be approved. If you no longer need the goods afterwards, please follow the standard rules of our official Return Policy to apply for after-sales processing.

Please directly click the dedicated one-click tracking link in the shipping confirmation email to check the real-time transportation trajectory of the parcel online 24 hours a day.

If the package is overdue and not received: When the order exceeds the promised estimated delivery time, please take the initiative to contact our customer service channel, and provide your official order number + parcel tracking number at the same time.

• All additional incidental fees shall be borne by the buyer.
• Vtiisamao official side will not independently collect, bear or subsidize any extra logistics taxes, local municipal surcharges and customs clearance import duties.
• All kinds of tax-related and duty-related expenses generated in the link of warehousing, transportation and customs clearance need to be undertaken by the customer who places the order.