FAQ

These answers cover the pet dental care products sold on Vtiisamao.com. Check the product page and included instructions for the features and accessories supplied with your specific model.

No. Add-on accessories are optional and are not required to purchase the dental scaler. Choose them only if they suit your pet's routine. The included items are listed on each product page.

No. At-home products do not replace veterinary examinations or professional dental treatment. Ask your veterinarian about the right care for your pet, especially if you notice pain, bleeding or other dental concerns.

Controls and modes vary by model. Follow the instructions supplied with your device rather than a mode list for another product. Contact support@vtiisamao.com if you need help identifying your model or finding its guide.

Follow the frequency and session length in your model's instructions and your veterinarian's guidance. Your pet's needs may differ; this product does not replace an ongoing oral-care routine.

Refer to the instructions included with your order. For step-by-step video guidance or help with an accessory, email support@vtiisamao.com with your order number and product name.

Do not force a session. Give your pet time to become familiar with the product. If it is not a good fit, you may request a return within 30 days of delivery, including after normal trial use. See our Return Policy for instructions.

We currently ship to the United States and Canada. Standard shipping is free with no minimum purchase. Available delivery options and any expedited shipping charges are displayed at checkout. See our Shipping Policy for details.

Once your order ships, we send tracking information by email. Use the Track Order page or contact support@vtiisamao.com with your order number if you need help.

You may request a return within 30 days of delivery, including after opening and normal trial use. For non-quality reasons, the customer pays return shipping. We cover required return shipping for defective or incorrect items. Contact support@vtiisamao.com before sending anything back and see our Return Policy for full details.

Follow the cleaning and storage instructions supplied with your specific product. Waterproof ratings and cleaning methods can differ between models. Contact support@vtiisamao.com if you are unsure which instructions apply.

Check your model's product page and included instructions for charging requirements and battery specifications. Do not assume all Vtiisamao products share the same battery capacity or waterproof rating. Our support team can help identify the correct guide.