Refund policy
At Vtiisamao, we stand behind the quality and effectiveness of our premium dental care devices. This Return & Refund Policy applies exclusively to purchases made through Vtiisamao.com and outlines the terms under which returns and refunds are processed.
Return Window
You may request a return within 30 days of delivery, including after opening and normal trial use. If your pet does not take to the product, you may still request a return.
Return Eligibility
Opened products and products tried normally are eligible for return within 30 days of delivery. Please return the product and its included accessories securely packaged. Normal trial use does not make your return ineligible.
Damaged or Defective Items
If your product arrives damaged, is defective, or you receive the wrong item, contact support@vtiisamao.com. We will arrange a replacement or refund and cover any required return shipping.
Return Instructions
Please contact us for return instructions before sending an item back. No restocking fee applies to eligible returns under our 30-day return policy.
How to Return Your Product
Initiate Request
Email support@vtiisamao.com with your order number. Sharing a reason for return is optional. For damaged or incorrect items, photos can help us resolve your request.
Receive RMA and Address
Our team will review your request and provide a Return Merchandise Authorization (RMA) number and return shipping address within 1-2 business days.
Secure Shipping
Pack the product and included accessories securely and use a trackable return service. For non-quality reasons, including a change of mind or your pet not adapting to the product, the customer pays return shipping. For defective products or incorrect items, Vtiisamao covers required return shipping.
Inspection
Once we receive your return, our quality team will inspect it within 5 business days to verify eligibility.
Refund Processing
If approved, your refund will be processed to the original payment method. You'll receive a confirmation email once complete.
Refund Timeline
- Processing: 5 business days after inspection approval
- Debit/Bank Cards: 3-7 business days
- Credit Cards: 1-2 billing cycles
Additional Information
Disputes and Charge backs
If you have concerns about your order, please contact us directly before initiating a charge back. Filing a dispute without prior communication may delay resolution and affect future purchase eligibility.
Non-Refundable Costs
For non-quality returns, the customer pays return shipping. Optional expedited delivery charges are non-refundable for non-quality returns. We cover required return shipping for defective products or incorrect items. No restocking fee applies to eligible 30-day returns.
Need Help With Your Return?
Please contact with us: